Topic : Problems
Changed the Label
A young couple decided to start their own business. He was an engineer and she was an advertising copywriter. They wound up buying a small salmon cannery in Alaska. They soon discovered they had a problem. Customers opening a can of their salmon discovered that the fish was gray. Sales sagged. Investigation revealed that the problem was a result of the way they processed the fish. “This is a technical problem,” said the wife, “and you’re an engineer. You have to find a way to fix this.”
A month later, the husband announced that they would have to replace some machinery and make other changes. It was going to take at least 10 months to do the job and it was going to cost a lot of money. “We have to do something sooner than that,” said the wife, “or we’re going to go under.” For the next two days she pondered the problem and came up with this solution: There was nothing wrong with the salmon—it tasted fine. The problem lay in its looks. So she changed the label on the can. In bold letters, right under the brand name, the labels thereafter announced, “The only salmon guaranteed not to turn pink in the can.”
